Impact of Performance Expectancy on Adaptive Performance: through Serial Mediation Mechanism

Abstract

Performance Expectancy has an effect on the adaptive performance of managers in small and medium-sized businesses in Pakistan. This study looks at how this expectation work together. The research also looks at how mobile usage can act as a mediator, as well as how productivity also mediates in the same way. In this study, the researchers wanted to study that how usage of mobile and productivity helps managers change their performance at work. The people this study is aimed at are managers or owners of small and medium-sized businesses (SMEs) that are listed with the Chambers of Commerce in Pakistan's major cities. As part of the full study, 406 responses were gathered, which is a 75% answer rate. Structure Equation Modeling (SEM) was used to build measurement and structure models that were used to test the theory. The findings showed that there were progressive mediators in the link between Performance expectancy and adaptive performance. There was a strong and good direct effect of performance expectation on adaptive performance. This link was also affected by sequential mediators, such as the usage and productivity. There is a positive and statistically significant link between all the variables. The study's results will help academics, the banking industry, SMEDA, and practitioners understand how important it is to use mobile devices and how performance expectation affect flexible performance. Researchers should focus on doing an empirical study in the future to look into how information quality, system quality of mobile devices, and mobile payments affect the change in the system. Small and medium-sized businesses (SMEs) and big businesses in Pakistan might be compared as part of this study.